Review Response Studio

Answering reviews well takes time, and a rushed reply can hurt your brand more than the review itself. Paste one review or a whole batch, add your business details and the facts of what happened, and this skill reads each review, picks the right approach, and writes replies that sound like a real person from your team.

What it covers

• Sentiment and topic read for every review, separating praise from complaints and flagging safety, legal, privacy, or possibly fake reviews

• The right strategy for each case: thank and reinforce, acknowledge and fix, apologise and move the conversation offline, or stay calm and brief

• Three reply options per review, short, standard, and detailed, with the best one marked

• Replies that mention real details from the review, never argue with the customer, and only promise what you have confirmed

• Your brand tone, sign-off name, reply language, and the length limits of the place you post

• Batch mode for many reviews at once, sorted by urgency, with varied openings so replies never feel copy-pasted

• An optional private follow-up message for the customer and an internal note when a review points to a real problem

Try asking

• “Write replies to this 2-star review of our café. The order was late because of a staff shortage, and we can offer a free drink next visit.”

• “Here are 15 reviews from our online store this week. Prioritise the negative ones and draft a reply for each in a friendly tone.”

• “Reply to this 5-star review of our hair salon in Spanish, and mention our new weekend opening hours.”

What you get

Ready-to-post review replies in three lengths with a recommended pick, a short read on each review’s sentiment and risks, and optional follow-up and internal notes, all grounded in the facts you provide.